Refund policy
Return Policy
Out of Stock / Sold Out :
If the rare case happens that an item you ordered is out of stock, we will contact you before we ship your order to discuss a possible replacement or refund of that item.
Returns :
We're confident you'll delighted with every purchase from Qminitoys. If for any reason you would like to return your item(s). PLEASE ALWAYS CONTACT US BY E-MAIL FIRST BEFORE SENDING BACK ANY ITEM. Please send all items in perfect condition back including all tags and packaging and unused.
You will need to include your name, address, phone number and e-mail address plus your order date and order number (if known). Please also notify us the reason why you are returning the item.
Refunds will be credited to your account 2-3 working days within receiving the returned item. We will refund you the total amount minus shipping costs already incurred.
Faulty / incorrect Goods :
Our goal is to serve you better and let you have a perfect shopping experience. If we make a mistake with your order, please let us know so that we can make thins right. PLEASE DO NOT RETURN PRODUCTS WITHOUT CONTACTING US FIRST BY E-MAIL.
If items in your order are damaged on arrival or we sent you an incorrect item, we offer a refund or replacement. In this case, you must notify us within 7 days of arrival.
For all other enquiries, please email us at Sales@qminiaturetoys.com